Five North American Airports Honored
ACI
releases annual quality service awards
Airports Council International (ACI)
today announced the top performing airports in the Airport Service Quality
Survey. The ASQ rankings are based on the results from nearly 200,000
questionnaires completed by passengers in 2007. The survey captures the
passenger’s immediate appraisal of 34 airport service factors, from check-in
through to departure at the gate.
Based on their 2007 performance, these
five ACI-NA members were honored:
- Dallas/Fort Worth International Airport
- Halifax Stanfield International Airport
- Ottawa International Airport
- San Diego International Airport
- Detroit Metropolitan Wayne County Airport
In addition, Austin-Bergstrom International
Airport along with Halifax and Ottawa were honored as the
best domestic airport.
Halifax was selected as the
best people airport in North America.
Each winner has developed a strong customer service culture across the
entire airport community, which has been rated by passengers as having the most
courteous and helpful airport, airline and security staff.
Also recognized were Vancouver International Airport, Minneapolis-St. Paul International Airport, Denver International Airport and Houston Bush Intercontinental
Airport.
The overall winners were based in Asia. Seoul’s Incheon International Airport coming in first, Kuala Lumpur International Airport second and Singapore Changi in third place.
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