Frequently Asked Questions

Can I submit my airline wish list now and pay later?

Yes, you can submit your airline wish list now and pay later, however please ensure to pay by April 27, 2018 to guarantee your airline meetings. 

What is Step 1 - Meet&Match Registration?

Meet&Match is the online dedicated website for you to request airline meetings. Meet&Match allows you to create your profile, submit additional attendees from your airport, and submit your airline wish list. The Meet&Match registration deadline is March 9, 2018. 

What is Step 2 - Conference Registration?

Conference registration (payment) is required for all attendees, even if you have multiple representatives from your airport/organization. It is important you pay by April 27, 2018 to guarantee your meetings with airlines.

What does JumpStart Meet&Match registration and wish list deadline mean?

You must submit your airline wish list by March 9, 2018 using the Meet&Match website. 

What if I register after March 9, 2018?

If you register using the Meet&Match website after March 9, 2018 we cannot guarantee that you will secure meetings with your preferred airlines.

What is Meet&Match’s Primary Contact?

Meet&Match's Primary Contact is the single designated person from an airport to receive emails from the JumpStart and Meet&Match website. If you are no longer the primary contact for your airport, please contact JumpStart@aci-na.org and we will set up a new profile for a colleague.

How does the Meet&Match scheduling work?

Once airlines and airports have submitted their wish lists, ACI-NA will use specialized software which will automatically confirm and schedule meetings. Please click here to view additional information on scheduling.

How do I request meetings?

The online Meet&Match website allows you to request meetings by creating a wish list of airlines you would like to meet with. The higher up an airline is on your wish list increases the probability of securing a meeting with that airline.

How will I be notified when new airlines register?

You will be notified by regular email updates when new airlines confirm to attend JumpStart.

How many meetings do I get?

The maximum number of meetings you can have is 12. ACI-NA does not guarantee a minimum number of meetings. However, if you receive three or less meetings, ACI-NA will contact you directly to see if we can secure additional airline meetings to improve your JumpStart experience. 

When do I obtain my final meeting schedule?

You will receive your final meeting schedule via email on May 22, 2018.

Will you work with my consultant to avoid meeting conflicts?

Yes, we will work directly with your consultant to avoid conflicts with meetings. If there is a meeting conflict, please let your consultant contact us.

Can I make changes to my schedule after receiving the preliminary schedule?

Yes, changes can be made to your schedule after receiving the preliminary schedule. Please notify us as soon as possible if you would like to request a change.   

Can I cancel my meeting with a specific airline? 

Yes, you can cancel specific airline meetings when you receive your preliminary schedule if you feel that your meeting may not valuable. However, you must notify us immediately.  

What if I am unhappy with the amount of meetings I received?

ACI-NA will work directly with you to maximize your JumpStart experience. If you are still unhappy with your preliminary meeting schedule, ACI-NA will offer you a full refund.  

Why is there a Consultant Member registration fee?

Consultants are charged a premium registration fee when representing airport clients. ACI-NA staff work with consultants to ensure that schedules are maintained, updated and that they avoid airport-airline meeting scheduling conflicts.

 

Please contact us at JumpStart@aci-na.org if you have any additional questions.