Airport Service Quality


Airports Council International promotes an Airport Service Quality (ASQ) program to help airports in their continuing efforts to improve the quality of service experienced by passengers. ACI-NA members participate in the program.

In 2008, five ACI-NA members were recognized for their high quality service:

  1. Dallas/Fort Worth International Airport

  2. Halifax Stanfield International Airport

  3. Ottawa International Airport

  4. San Diego International Airport

  5. Detroit Metropolitan Wayne County Airport

Four core programmes provide practical management information and advice specifically for the airport industry.

The ASQ program identify and disseminate best practice from top-performing airports around the world. By joining one or more of the ASQ programmes, anairport gains access not just to a wealth of information and advice, but also to a world-wide airport forum discussing today’s issues and solutions.

 

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