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Airport Service Quality
Airports Council International promotes an Airport Service Quality (ASQ) program to help airports in their continuing efforts to improve the quality of service experienced by passengers. ACI-NA members participate in the program.
In 2008, five ACI-NA members were recognized for their high quality service:
Four core programmes provide practical management information and advice specifically for the airport industry.
The ASQ program identify and disseminate best practice from top-performing airports around the world. By joining one or more of the ASQ programmes, anairport gains access not just to a wealth of information and advice, but also to a world-wide airport forum discussing today’s issues and solutions.