Passenger Service During Irregular Operations Workshop Presentations

 
January 17-18, 2008 - Washington D.C.

NOTE: Some presentations or portions of presentations were not approved for release. 

Setting the Stage

• Jim Crites: DFW International Airport
  
  

Office of the Inspector General

• Scott Macey: Perspectives on Actions Needed to Improve Airline Customer Service and Minimize Long, On-Board Delays

Lessons Learned:  Development of Irregular Operations Response Plans

• Jim Crites: DFW International Airport Irregular Operations Planning
• DFW International Airport Web Tool Box

• Tara Hamilton: MWAA - Communicating Disruption

Forward Action Plans

• Kim Couper: United Airlines - Managing Irregular Operations

Customer Service

• Tim Anderson: MSP - Customer Service Action Council

Additional Presentations

• Enhancing Airline Passenger Protections