ACI’s 2011 ASQ Awards

Airport Service Quality Awards -- North American Airports

Airports Council International on Feb. 14 announced the recipients of the 2011 Airport Quality Service Awards. The awards are based on customer satisfaction surveys which are conducted monthly in the 225 participating airports. Airports pay to participate in the program to gage their customer service against peer airports. Quarterly performance reports enable airports to address weak areas through the course of the year.

North America – Best Airports

1. Ottawa

2. Indianapolis

3. Halifax

4. Austin

5. Calgary

Best Improvement by Region

North America

1. Montreal

Best Airport by Region – Fewer than 2 million passengers

North America

1. Quebec City

Best Airport by Size

2 – 5 million passengers

1. Guayaquil

2. Ottawa

3. Halifax

4. Chiang Mai

5. Grand Rapids

5 – 15 million passengers

1. Nagoya

2. Cancun

3. Hyderabad

4. Hainan Meilan

5. Wuhan        

15 – 25 million passengers

1. Seoul Gimpo

2. Chongqing

3. Hangzhou

4. Salt Lake City

5. Doha

25 – 40 million passengers

1. Seoul Incheon

2. New Delhi

3. Mumbai

4. Kuala Lumpur

5. Shenzhen

Over 40 million passengers

1. Singapore

2. Beijing

3. Hong Kong

4. Shanghai Pudong

5. Guangzhou