2017 ACI-NA Marketing and Communications Conference

November 6 - 8, 2017

2017 ACI-NA Marketing and Communications Conference Agenda

Monday, November 6, 2017

North American Airline Trends

Hot Topics Group Discussion

Embracing a New Name and Developing an Airport Brand

  • Jeffrey Lea; Manager, Public Information, St. Louis Lambert International Airport
  • Julie Pondant; Corporate Communications Specialist, Greater Moncton International Airport Authority
  • Nerissa Sugars; Manager of Branding, Customer Experience, and Air Service Development, Hollywood Burbank Airport
  • Daniel Jiron; Public Relations and Marketing Manager, Albuquerque International Sunport
  • Kim Sippola; Principal, The Quotient Group

Concurrent Session 1: Evolution of the Air Service Model

Concurrent Session 2: Inside Baseball: Managing Internal Communications and Team Engagement

Politics, Protests, and Airports

Tuesday, November 7, 2017

Communicating in Crises

Using Digital Technology to Enhance the Passenger Experience 

  • Megan Bozarth; Senior Manager Consumer Marketing, Dallas Fort Worth International Airport
  • Gail Gaddi; Public Information Director, Los Angeles World Airports
  • Mindy Kershner; Sr. Manager, Public & Government Affairs, Cincinnati / Northern Kentucky International Airport

Concurrent Session: Canadian Policy Update

Non-Aeronautical Revenue Marketing

Do You Have What It Takes To Win

Wednesday, November 8, 2017

Media Relations Workshop: Fasten Your Seat Belts: Handling a Crisis Head On