2017 ACI-NA Concessions Benchmarking Summary Results

The 2017 ACI-NA Concessions Benchmarking Survey incorporates 2016 data on concession revenue from 85 airports, reflecting 81 percent of passenger traffic in the United States and 55 percent of traffic in Canada.

Passengers spent an average of $3.53 on News, Gifts, Duty-Free and Specialty Retail and $5.81 on Food and Beverage per enplanement in 2016, compared to $3.52 and $6.32 respectively in 2015.  National/International Brands lead in Food & Beverage, while it is Airport Brands/ Non-Brands in News, Gifts, Duty-Free and Specialty Retail. However, Local/Regional brands take up one-third of all the brands operating in the airport participants.

Mobile devices continue to be an essential platform for promoting concessions: 83% of airports reported that they share special concessions offers and information with passengers via their mobile devices.  Meanwhile, over 90% of participating airports monitor their concessions programs and customer satisfaction via social media.

Airport data reported to the FAA showed that total revenue from terminal concessions (food, beverage, retail, and services) was $1.9 billion in 2016. Revenue from food and beverage programs at U.S. airports represented 35% of the total 2015 terminal concessions revenue; retail represented 40 percent.

The 2016 ACI-NA Airport Concessions Benchmarking Survey presents a comprehensive overview of the 2016 data and trends shaping the cornerstone of airports’ non-aeronautical revenue.  Among the survey’s other findings:

53% of responding airports have automated retail units, which produce average gross sales per unit is $92668.  These units provide immediate access to a vast array of products—from electronics to cosmetics to apparel—and can be found in nearly all large hubs and most medium airports.

Another significant growth has been seen in the development of Mobile Friendly Websites/Apps. 88% of the airports in 2016 have their Mobile Friendly Websites/Apps, compared to 75% in 2015. More importantly, more airports are taking the lead in developing their website, taking up 26% of the Mobile Friendly Websites/Apps that are developed for the Airports, but only 19% of the airports developed their Mobile Friendly Websites/Apps by themselves in 2015.

Download the one-page 2017 Concessions Benchmarking Summary Infographic
Download the 2017 Concessions Benchmarking Summary Presentation

 

The raw excel database is only available to participating airports and each airport should have already received the raw responses. If your airport participated in this year’s survey and would like to receive the raw data, please email Qinya Pang.

For more information about the concessions benchmarking survey, please contact Qinya Pang.