2016 Business of Airports

April 4 - April 6, 2016 - Orlando, FL

Download Agenda Here

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Committee Workshop Presentations


Tuesday, April 5

Keynote Speech-Crafting the Customer Service Experience for People Not Like You


Session 1A: Blurring the LInes - is it Food or is it Retail?


Session 1B: How to Prepare for the Next Economic Downturn


Session 1C: 2016 ACI-NA Excellence in Human Resources Recognition Program


Session 2A: Making the Connection Personal with Customer Service and Technology (No presentations)

  • Rick Belliotti, Director, Information & Technology Services Department, San Diego County Regional Airport Authority
  • Stuart Garrett, Project Manager, Aviation & Federal, Burns & McDonnell
  • Lex Kendall, Co-Founder & COO, The New Stand
  • ‎Cheryl Nashir, Director, Revenue Development & Management, ‎San Francisco International Airport
  • Joe Waller, Chief Executive Officer, Pacific Gateway Concessions


Session 2B: Effective Management Reporting Examples and Techniques


Session 3A: Incorporating Local Culture and Sense of Place in Concessions


Wednesday, April 6

The Future of Human Resources


Leadership and Employee Engagement


Session 4A: New Strategies to Turn Your Car Lots into a Lot of Gold


Session 4B: The Airport of the Future and Implications for Airport Finance


Session 4C: Does Your Brand Broadcast Your Commitment To Inclusion?