2013 Customer Service Seminar

Jan. 22-24, 2013 • Jacksonville

All presentations are given in PDF format, unless noted. Click on a presenter's name to begin the download.

Please direct all queries regarding this conference to Morgan Dye at mdye@aci-na.org.

Download:

Other Coverage:

Wednesday, Jan. 23

Keynote Address

Building Bridges for Airport Customer Excellence

All Signs Lead to the Gate or So We Hope! A Look at Wayfinding and Airport Performance Measures  

Accessibility Beyond Government Requirements

Branding Customer Service At Your Airport

Thursday, Jan. 24

Airport Ambiance Part I: Customer Hugs, Art Programs, Fun and Much More!

Airport Ambiance Part II: Sense of Place

Enhancing Airline Passenger Protections – What’s Next?

Customer Service – It’s EVERYONE’s Business