2012 Concessions Benchmarking Survey Opens

We are pleased to announce the launch of the 2012 ACI-NA Airport Concessions Benchmarking Survey. This Survey is designed by the ACI-NA Concessions Benchmarking Working Group to collect important airport concession data from calendar year 2011.The goal is to build a comprehensive database of key industry measures that member airports can use for comparing and contrasting with their peers. Survey findings will be presented during the 2012 ACI-NA Airport Concessions Conference to be held in Denver, CO on November 12-14, 2012.

Your airport’s participation is critical to the success of the concessions benchmarking initiative. Airports of all sizes are strongly encouraged to contribute! Please have your Concession Manager or individual equivalent thereof complete the survey by August 24, 2012.

Please click the following link to download the survey instructions and survey links: 

Benefits of participating to the ACI-NA Concessions Benchmarking Survey:

  • Compare your performance with other peer airports
  • Develop and support ideas and proposals to improve your airports performance and contribute to the bottom line
  • Locate hidden opportunities in your current airport concessions program
  • Receive raw results from all participating airports

We greatly appreciate your participation! Your input is vital to the success of the concessions benchmarking initiatives. If you have any questions, please contact Aneil Patel at apatel@aci-na.org or (202) 293-8500.