2011 Concessions Benchmarking Survey Results

ACI-NA is pleased to announce the results of the 2011 Concessions Benchmarking Survey for Food & Beverage and News, Gift & Specialty Retail. Designed by the Concessions Benchmarking Working Group, the survey collected important airport concessions data with the goal to build a comprehensive database of key industry measures that member airports can use for comparing and contrasting with their peers. The survey consisted of three parts: general information of an airport's concession program; food and beverage programs; and news, gift and specialty retail programs.

A total of 51 airports responded to the survey which represent 41% of large hub airports, 50% of medium hub airports and 14% of small hub airports. In addition, 6 Canadian responded to the survey.

The Concessions Benchmarking Working Group plans to roll out the survey again in 2012. We look forward to your participation especially those who were not able to participate this year.  Thank you in advance for your participation. As always, your input and assistance helps make ACI-NA a great resource for its members.

If you have any questions, please contact Aneil Patel.