For more than 40 years, ACI-NA’s Marketing, Communications & Customer Experience Committee has provided professional support and educational opportunities for ACI-NA members in air service and business development, marketing, public affairs, customer service and community relations. The Committee develops aviation-related educational and policy programs for ACI-NA members, identifies issues and promotes public awareness of airports as economic generators for their communities and develops strategies for delivering strong customer service and attracting new air service.

The Committee includes three active Working Groups, including Customer Experience, Media Relations, and Airport Marketing.

Leadership

2024 Chair
Heather Shelbrack
Deputy Aviation Director, Public Relations
City of Phoenix Aviation Department

Committee Secretaries
Scott Elmore
202-293-8500

Raechel Rucker
202-293-8500

Click here for full committee leadership>

Get Involved

Press Releases

Louis Armstrong New Orleans International Airport’s Kevin Dolliole Becomes Chair of Airports Council

WASHINGTON – Louis Armstrong New Orleans International Airport Director of Aviation Kevin Dolliole became Chair of Airports Council International – North America (ACI-NA) on January 1, 2024. Dolliole was elected […]

ATMs Maintain Spot as Top Airport Amenity; Currency Exchange on Chopping Block

Airports Council Releases 2023 Passenger Amenities Survey Results WASHINGTON – Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, […]

Airports Council Recognizes Winners of the 2023 Excellence in Airport Marketing, Communications, and Customer Experience Awards

Milwaukee Mitchell International Airport, the airport with the most overall recognition across categories, received the 2023 Peggy G. Hereford Award for Overall Excellence.

Events

ACI-NA Commentary on Marketing & Communications

‘Reclaiming the Sky’ Resiliency Project Winners Announced on Sept. 11 Anniversary

Even 22 years later, the stories of esteemed aviation leaders and their response to the September 11, 2001, terror attacks continue to provide learning opportunities for the benefit of future […]

It’s Time for Airports to Evolve Beyond Traditional Data Sources

By Mark Summers, General Manager/Airports at Zartico We are in the midst of a data renaissance — one that has the potential to be as disruptive to the aviation industry […]

Overcoming the Challenges of Airport Marketing: Embracing Innovation for Success

By Steve Romme, Co-founder of Airport One, LLC As a marketer specializing in helping airports grow, I understand the significant challenges airport marketers face. Through this blog post, I will […]

Event Presentations and Webinars