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Track Agendas 

Agendas for each conference track can be downloaded below and are subject to change. All events will be held at JW Marriott Desert Springs unless otherwise noted.




Business Diversity


Human Resources

Keynote Speaker

Jim Knight
Business Culture Catalyst, Former Hard Rock International Executive & Author of Culture That Rocks!

Jim Knight is not your average keynote speaker. As the former Senior Director of Training & Development at Hard Rock International, Knight brings his high energy, interactive and entertaining approach to deliver insights on organizational culture, customer service, employee branding, building teams, performance management, philanthropy and facilitation training.

The acclaimed author of Culture That Rocks!, Knight began his 30-year career in hospitality training as a restaurant staff-level employee for Olive Garden and Hard Rock Cafe, before serving as the head of the School of Hard Rocks, running point on all global training and development functions for Hard Rock International. In this role, Knight managed and contributed to all facets of organizational training, including staff and management training materials and programs, the corporate university, management training locations, company e-Learning initiatives, leadership transitions, and on-site training and assessment.

During his time with the Hard Rock brand, his team won multiple video Telly Awards, as well as a Gold Best in Class Award in eLearning from Brandon Hall's Excellence in Learning. Knight was also recognized by Training Magazine as representing one of the Top 125 training companies in the world, out of all industries and businesses.

With thought-provoking content and a refreshing, edgy delivery style, Knight shares his unique, seasoned outlook on the internal, people-oriented part of the business to help organizations achieve rock star status.

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