@CAKairport a big hit in Orlando
Kristie VanAuken, the Senior Vice President and Chief Marketing and Communications Officer at Akron-Canton Airport, posted this blog on her airport’s website last week reflecting on a presentation she made in Orlando at the BIT Conference. Akron-Canton is a new ACI-NA member. Posted on 04/30/2010 on CAK Blog Port I had the pleasure of speaking [...]
Airport service – the Disney way
By Christine Cusatis, Editor, Centerlines magazine Disney World is renowned for its ability to evoke fantasy and wonder in the young and old alike. But according to Meg Crofton, president of the Walt Disney World Resort, the magic begins when travelers enter the airport. “Your business and mine are closely linked,” Crofton said in an [...]
The Millennials are Coming!
I just popped into the BIT pre-conference seminar, and listened to Roddy Boggus—from Gresham, Smith and Partners—discuss how the changing consumer is affecting terminal design. During the session Passenger Processing: An Architect’s Perspective, Boggus mentioned one particular group of airport patron that could change the landscape of the entire air travel process: “Millennials”. These Millennials [...]