By Tom Smith Over two days in Albuquerque during the 2014 ACI-NA Media Relations Seminar, airport communicators came away with a toolbox of tips on handling a crisis at the airport. Vivid presentations by San Francisco International Airport concerning the Asiana crash and Los Angeles International Airport’s active shoot incident set the stage for [...]
By Tom Smith Former airline route planners kicked off the first day of the ACI-NA Air Service Data Seminar in Albuquerque with some “horror stories” from their JumpStart days and provided some tips on how to better pitch their communities to airlines. Presentation mistakes Greg Atkin, a consultant with Sixel Consulting Group, formerly with US [...]
My job here at ACI-NA is to help our member airports gain greater financial flexibility.
By Tom Smith After an airport has that critical first meeting with an airline, such as at ACI-NA’s JumpStart, how much time does the carrier spend fact-checking the airport’s pitch presentation? It depends. During the day-long ACI-NA International Aviation Issues Seminar on Thursday here in Washington, there were a few useful or insightful nuggets [...]
By Caroline O’Reilly The 2013 ACI-NA Concessions Conference wrapped up Wednesday with a session dedicated to the skills and strategies necessary for marketing world-class airport dining and retail programs. “There have been significant changes in marketing, and we’ve seen it at all of our airports,” said Ken Buchanan of Dallas/Fort Worth International Airport, who moderated [...]