By Tom Smith The North American airports at the ACI-NA Customer Service Seminar on Thursday got insight as to how one of the world’s great customer service airports, Dubai International Airport, creates its customer service ambiance. With the goal of being the world’s busiest airport by 2020, Dubai Airports is positioning its current airport and [...]
All posts in category Airport management
ACI-NA Airports Learn of Dubai’s Customer Service Secrets
Posted by Tom Smith on January 25, 2013
http://www.aci-na.org/blog/2013/01/25/aci-na-airports-learn-of-dubais-customer-service-secrets/
Airports & FBO Look at Strategies for Successful Partnerships
By Paul Eubanks This afternoon, airports and FBO participated on a panel discussion to identify strategies for a more successful partnership. Many FBOs are eager to provide additional financial investments at airports, but believe there is a need for longer term leases. At the same time, airports must ensure their customers and community receive proper [...]
Posted by Tom Smith on October 19, 2011
http://www.aci-na.org/blog/2011/10/19/airports-fbo-look-at-strategies-for-successful-partnerships/
President and CEO of WD 40 Company to Present at Airport Industry’s Annual Conference
By Morgan Dye Garry Ridge, President & CEO of The WD 40 Company and co-author of the book Helping People Win at Work, will address attendees Oct. 18 at the Airports Council International-North America’s (ACI-NA) 20th Annual Conference and Exhibition in San Diego. Ridge, leader of a successful publicly-traded corporation, will provide airport officials insight [...]
Posted by mdye on August 30, 2011
http://www.aci-na.org/blog/2011/08/30/president-and-ceo-of-wd-40-company-to-present-at-airport-industry%e2%80%99s-annual-conference/
ACI-NA Urges Secretary LaHood To Fully Fund AIP in FY 2013 Budget
By Debby McElroy Airports Council International-North America (ACI-NA) President Greg Principato today wrote to Department of Transportation Secretary Ray LaHood urging him to fully fund the Airport Improvement Program (AIP) in the DOT’s FY 2013 proposed budget. In his letter, Principato noted that “AIP is funded by the passengers who use the system for the purpose [...]
Posted by jrubel on August 23, 2011
http://www.aci-na.org/blog/2011/08/23/aci-na-urges-secretary-lahood-to-fully-fund-aip-in-fy-2013-budget/
FAA Shutdown Impact: Houston
By Mario C. Diaz, Director of Aviation Thanks to the efforts of a great many people, we have averted an extended FAA shutdown through the peak of the construction season. During the two-week limited FAA operations, Houston faced the immediate cessation of work on our new TRACON facility and an installation project for runway status [...]
Posted by jrubel on August 19, 2011
http://www.aci-na.org/blog/2011/08/19/faa-shutdown-impact-houston/