All posts in category Airport management

31 Reasons to Celebrate International Women’s Day in 2014

By Kevin M. Burke March 8 is the 106th annual International Women’s Day. This special day would not be complete without honoring the many women in our own industry who contribute to our airports, and communities, every day. I have spent some time reflecting on the role women have historically played in our industry, the [...]

At The Gate and Ready To Go

My job here at ACI-NA is to help our member airports gain greater financial flexibility.

Dynamic Signage: It Knows the Way

By Chris Oswald Boston and their signage technology consultant Arora Engineers provided a fascinating overview regarding future of airport signage at Sunday’s Ops/Tech Pre-Conference Seminar. Session presenters Itati Moguilner from Massport and Manik Arora from Arora Engineers provided an interactive demonstration of the dynamic signage technologies Massport has started deploying throughout its terminals. These signs [...]

Airports for the Future

By Elias Rassi Wednesday morning at ACI-NA’s 2013 Marketing and Communications Conference featured one of the most popular and inspirational sessions from Coca-Cola’s Chief Marketing Officer Joe Tripodi. This blog isn’t about Tripodi’s presentation; however, I would be remiss if I didn’t mention what it meant to the staff and guests to hear him speak. [...]

ACI-NA Airports Learn of Dubai’s Customer Service Secrets

By Tom Smith The North American airports at the ACI-NA Customer Service Seminar on Thursday got insight as to how one of the world’s great customer service airports, Dubai International Airport, creates its customer service ambiance. With the goal of being the world’s busiest airport by 2020, Dubai Airports is positioning its current airport and [...]

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