By Tom Smith To kick-off the 2013 ACI-NA Customer Service Seminar, Jonathan Pierce described American Airlines’ use of social media channels in its customer service program. Over the course of his hour-long presentation on Wednesday, Pierce outlined his thoughts on “being social” and offered advice to the assembled airport customer service managers. American Airlines puts [...]
All posts in category Airlines
American Airlines Shares Insights on its Social Media Efforts
Posted by Tom Smith on January 23, 2013
http://www.aci-na.org/blog/2013/01/23/american-airlines-shares-insights-on-its-social-media-efforts/
Collaboration Essential to Customer Service in Airports
By Christine Cusatis, Centerlines Editor When it comes to customer service at airports, you could say it takes a village. During a panel on Building Bridges for Customer Excellence, Pat Hogan, Minneapolis-St. Paul, said his airport utilizes a customer service action council to bring together the airport authority, airlines, concessionaires and service providers to jointly [...]
Posted by Tom Smith on January 23, 2013
http://www.aci-na.org/blog/2013/01/23/collaboration-essential-to-customer-service-in-airports/
Wings for Autism to Expand
By Christine Cusatis, Centerlines Editor Jennifer Robtoy of The Charles River Center said Wednesday that the Wings for Autism program, designed to familiarize autistic children with airports, will expand to four airports outside of New England through a grant from Autism Speaks. The grant also will fund production of a training video to provide TSA [...]
Posted by Tom Smith on January 23, 2013
http://www.aci-na.org/blog/2013/01/23/wings-for-autism-to-expand/
Many Challenges Remain One Year After the FAA Shutdown
By Debby McElroy One year ago, Congress allowed the authorization for the Federal Aviation Administration (FAA) to expire for two weeks, throwing a huge wrench into one of our nation’s most important resources – our air transportation system. Despite the fact that airports are locally owned and operated, our members were significantly affected by this [...]
Posted by mdye on July 23, 2012
http://www.aci-na.org/blog/2012/07/23/2680/
Reporting from Nashville: Delivering Solutions that Matter
By Liying Gu Elise Jordan, senior vice president, strategic financial planning and analysis & business systems of FedEx Express, opened the annual ACI-NA Economics & Finance and Human Capital Conference this week in Nashville discussing the economic outlook, air cargo market outlook, FedEx’s strategic imperatives, the evolving role of finance, and industry challenges. FedEx economists [...]
Posted by webmaster on May 9, 2012
http://www.aci-na.org/blog/2012/05/09/reporting-from-nashville-delivering-solutions-that-matter/