By Tom Smith The North American airports at the ACI-NA Customer Service Seminar on Thursday got insight as to how one of the world’s great customer service airports, Dubai International Airport, creates its customer service ambiance. With the goal of being the world’s busiest airport by 2020, Dubai Airports is positioning its current airport and [...]
ACI-NA Airports Learn of Dubai’s Customer Service Secrets
Posted by Tom Smith on January 25, 2013
http://www.aci-na.org/blog/2013/01/25/aci-na-airports-learn-of-dubais-customer-service-secrets/
American Airlines Shares Insights on its Social Media Efforts
By Tom Smith To kick-off the 2013 ACI-NA Customer Service Seminar, Jonathan Pierce described American Airlines’ use of social media channels in its customer service program. Over the course of his hour-long presentation on Wednesday, Pierce outlined his thoughts on “being social” and offered advice to the assembled airport customer service managers. American Airlines puts [...]
Posted by Tom Smith on January 23, 2013
http://www.aci-na.org/blog/2013/01/23/american-airlines-shares-insights-on-its-social-media-efforts/
Collaboration Essential to Customer Service in Airports
By Christine Cusatis, Centerlines Editor When it comes to customer service at airports, you could say it takes a village. During a panel on Building Bridges for Customer Excellence, Pat Hogan, Minneapolis-St. Paul, said his airport utilizes a customer service action council to bring together the airport authority, airlines, concessionaires and service providers to jointly [...]
Posted by Tom Smith on January 23, 2013
http://www.aci-na.org/blog/2013/01/23/collaboration-essential-to-customer-service-in-airports/
Wings for Autism to Expand
By Christine Cusatis, Centerlines Editor Jennifer Robtoy of The Charles River Center said Wednesday that the Wings for Autism program, designed to familiarize autistic children with airports, will expand to four airports outside of New England through a grant from Autism Speaks. The grant also will fund production of a training video to provide TSA [...]
Posted by Tom Smith on January 23, 2013
http://www.aci-na.org/blog/2013/01/23/wings-for-autism-to-expand/
Chamber Economist Sees a Better Economy if ‘Fiscal Cliff’ Avoided
By Tom Smith As the U.S. economy is finally starting to look better, the actions surrounding the “fiscal cliff” could indeed set back the recovery. If we can get away from the “contrived” fiscal cliff, which is a politically-created crisis, “then I would be pretty optimistic at this point,” said Martin Regalia, chief economist for [...]
Posted by Tom Smith on December 7, 2012
http://www.aci-na.org/blog/2012/12/07/chamber-economist-sees-a-better-economy-if-fiscal-cliff-avoided/