Passenger Service Depends on ‘Belly Cargo’

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By Nelson Lam
The ACI-NA Air Cargo Committee monthly call held on Sept. 1 invited Michael Morey, director of operational strategy for Air Canada to speak about Air Canada business direction and operational strategy.

In prior discussions with Morey, he expressed his enthusiasm and patience required for the delivery of the Boeing 787 “Dreamliner.”  Service for the Dreamliner at Air Canada has been delayed for 2 years and is currently scheduled for the second half of 2013 with all operating logistics already in place.

With all cargo operators focusing on the bottom line, Air Canada’s strategy has been evolving from its traditional point to point strategy to transiting freight through Canada.  Addressing the question of how Air Canada analyzes the financial standpoint of the strategy shift, Morey stated the need to meet Air Canada’s entry requirements and performing a cost to benefit analysis.  All operational logistics including handling fee, fuel burn, commission fee, landing fee, and processing time are considered.

Morey’s message to airport members was clear; an airline’s cargo operations determines the validly of an airline flight segment.  With that said, airliners and airports need to continue to collaborate to address issues and be involved in the decision making process.  A new cargo handling facility serves no purpose if it is not easily accessible by cargo operators; and conversely, an airport limited by the information provided, cannot offer adequate level of customer satisfaction.

Michael Morey’s presentation along with the audio recording of the call is available to our members.  For the audio recording dial-in instructions please contact ACI-NA’s Nelson Lam.

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