By Morgan Dye
Airports are ready to meet the needs of passengers traveling to meet family, friends and colleagues this holiday season, according to Airports Council International- North America (ACI-NA).
“Often people traveling during the holiday season are unfamiliar with airline and security procedures so airports are implementing customer service initiatives to ensure that passengers have a positive and smooth travel experience, said ACI-NA President Greg Principato.”
“Airports are also working with the TSA to be fully prepared for holiday travel, stressing the importance of adequate staffing for the checkpoints,” said Principato.
TSA has launched the “See Something, Say Something” campaign to help increase the vigilance of the traveling public to report any suspicious activity to local law enforcement. Check TSA’s Web site for a complete list of prohibited items and other security information to better prepare for this year’s holiday travel.
2010 ACI-NA Passenger Services Survey
Additionally, the ACI-NA survey of passenger services, with data from 89 airports representing nearly 60 percent of North American traffic, shows that airports have been creatively working with their concessionaires to offer practical as well as entertaining options for passengers.
For children and families
Almost half of those airports ACI-NA surveyed have children’s play areas (43); 24 percent have game rooms (21) and 17 percent (15) have video game stations. Thirty-seven percent offer DVD rentals (33).
Families can also enjoy major local art displays at 63, or 71 percent, of responding airports. Thirty-one airports feature live music.
Fitness and spa services
For adults looking to pamper themselves while waiting for a flight, 35 percent (31) of the airports surveyed provide massage services. Twenty-four percent (21) have nail salons; and 17 airports, or 19 percent, offer spa services. Fifteen percent (13) have hair salons. Fourteen airports provide bicycle trails and six have fitness centers.
Wi-Fi and Business Services
About 76 percent (68) of the airports surveyed have free wi-fi services. More than half of the airports surveyed have business centers; sixty-seven percent (60) have electrical charging stations and fifty-three percent (47) have fax machines.
New and different
In the area of new and different, seven airports have health clinics and one has a dental clinic. Five airports now offer pet hotels. Seventeen percent (15) of those airports surveyed also feature rocking chairs. Twenty-eight offer flowers for sale.