Monthly Archives: April 2010

Absence of FAA Reauth has caused ‘significant problems’ for airports

Commenting on the passage of a three-month extension of the Federal Aviation Administration’s authorization, ACI-NA president Greg Principato had this to say:

“The absence of a multi-year FAA reauthorization bill has caused significant problems for airports in their efforts to build important infrastructure. Many airports will not be able to begin or complete projects because of this extension. The time is now for a true multi-year reauthorization bill.”

The FAA authorization extension will expire on July 3, 2010.

Government, industry convene on federal cargo mandate

By Christine Cusatis, Editor, Centerlines magazine
During the ACI-NA Public Safety & Security Conference April 27 in Orlando, TSA’s air cargo manager said TSA is not backing down on the looming Aug. 1 deadline to screen 100 percent of air cargo.

“There are not going to be any changes,” Doug Brittin said during a panel session on air cargo screening.

Though challenges are inevitable, Brittin said TSA’s Certified Cargo Screening Program will help by enabling freight forwarders and shippers to pre-screen cargo before it reaches carriers.

In addition, Barbara Vatier, managing director of cargo services, Air Transport Association, said the most important thing airports can do is schedule K-9 screenings with carriers before they build up palettes.

“K-9s were—and continue to be—the only solution for large cargo without breaking it down,” she said.

Yvette Rose, senior vice president of the Cargo Airline Association, said that while CAA does not support the mandate, they do support TSA.

“There is going to be a spotlight on TSA over the next few months,” she said.

For more information on the mandate and CCSP, visit www.tsa.gov/ccsp.

Airport service – the Disney way

By Christine Cusatis, Editor, Centerlines magazine

Disney World is renowned for its ability to evoke fantasy and wonder in the young and old alike.

But according to Meg Crofton, president of the Walt Disney World Resort, the magic begins when travelers enter the airport.

“Your business and mine are closely linked,” Crofton said in an April 27 keynote presentation at the Walt Disney World Swan and Dolphin, the setting for the 2010 ACI-NA joint conference of the Business Information Technology Committee, Operations and Technical Affairs Committee and the Public Safety and Security Committee.

Crofton said one the reasons Walt Disney chose Orlando for the park was the lure of the McCoy Air Force Base—now the Orlando International Airport—which had the promise of becoming a major gateway.

Crofton offered valuable insight into Disney’s exceptional treatment of their guests, which could certainly apply to airports.

To create “memories that last a lifetime” staff—or “cast members,” as they are referred to—go above and beyond with customer service and attention to detail. It is part of Disney’s value chain, where great leadership leads to excellent customer service, resulting in guest satisfaction and, thus, growth and profitability.

Crofton said Disney does it with the license to dream and encouragement of like-minded individuals.

Quoting Walt Disney, she said: “You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.”

Runway delays? Passengers should have right to deplane

“Airports have long advocated that airline passengers have the right to deplane after an extended amount of delay on a runway,” Greg Principato tells Gary Stoller of USA Today.

The new DOT rules – which will take effect April 29 – will give passengers the right to deplane if it’s stuck on the tarmac for three hours. The rule will require U.S. airlines to coordinate their plans for letting passengers off planes with big and midsize airports. Greg says the airlines should develop such plans with small airports, too.

Commissioners Committee Announces Spring 2010 Scholarship Recipients

In conjunction with the ACI-NA Airport Board Members & Commissioners Conference in Savannah, Georgia, the ACI-NA Commissioners Committee recently announced the 2010 spring recipients of ACI-NA Commissioners Scholarship Program.  Two individual $2,500 scholarships will be awarded this cycle.

Recipients include Jonathan Oaks, an undergraduate student seeking a Masters of Science in Aviation Management at Everglades University in Orlando, Florida, and Michael Clow, a graduate student seeking a Masters of Business Administration in Aviation Management at Embry-Riddle Aeronautical University in Daytona Beach, Florida.

The ACI-NA Commissioners established the scholarship fund in October 1993 to recognize students with high academic achievement who are working toward a career in airport management or airport operations.

Click here to learn more about the 2010 scholarship recipients.