It really has been the week of customer service survey findings for airports. As most know, a couple of days ago ACI World released the results of their 2009 Airport Service Quality (ASQ) passenger survey. Click here to read more about the 2009 ASQ survey. Additionally, J.D. Power & Associates just released the results of [...]
All posts for the month February, 2010
Airport Customer Service: Survey Says…
Posted by Victoria Houghton on February 18, 2010
http://www.aci-na.org/blog/2010/02/18/airport-customer-service-survey-says/
ACI World ASQ Ratings Released
Austin-Bergstrom International Airport earned the top North American ranking in the 2009 ACI Airport Service Quality index ranking released on Tuesday. Worldwide, the top five airports were all in the Asia-Pacific region with Seoul Incheon International Airport as the top airport. ACI Director General Angela Gittens notes the Asia Pacific sweep is a reflection of [...]
Posted by Victoria Houghton on February 17, 2010
http://www.aci-na.org/blog/2010/02/17/aci-world-asq-ratings-released/
The Award Goes To: Congressman Richard E. Neal
ACI-NA has announced that it will honor Congressman Richard E. Neal (D-MA) with the 2010 Commissioners Congressional Leadership Award for his ongoing support of the aviation industry. Congressman Neal has been a strong advocate for aviation and airport issues, including his recent efforts to successfully waive the Alternative Minimum Tax on private airport activity bonds for 2009 [...]
Posted by Victoria Houghton on February 9, 2010
http://www.aci-na.org/blog/2010/02/09/the-award-goes-to-congressman-richard-e-neal/
What Happened in Vegas
Last week, roughly 60 airport media relations and public affairs professionals attended the 2010 ACI-NA Media Relations & Crisis Communications Seminar in Las Vegas, to discuss the challenges and opportunities in investing in social media outlets, and to share best practices in media relations and crisis communications. Attendees spent most of Thursday discussing the merits [...]
Posted by Victoria Houghton on February 2, 2010
http://www.aci-na.org/blog/2010/02/02/what-happened-in-vegas/
ACI-NA statement on Administration’s FY 2011 budget
In response to the Administration’s Fiscal Year 2011 budget release, ACI-NA President Greg Principato said the following: On AIP and PFC: “We are pleased that in these difficult economic times the Airport Improvement Program (AIP) has escaped reductions from currently appropriated amounts. However, the President’s budget speaks directly to the need to have an FAA [...]
Posted by webmaster on February 1, 2010
http://www.aci-na.org/blog/2010/02/01/aci-na-statement-on-administration%e2%80%99s-fy-2011-budget/