Travelers can help ensure a safe and secure holiday travel season by following simple tips to keep passenger traffic moving safely and smoothly through our nation’s airports and seaports, Department of Homeland Security Secretary Janet Napolitano told attendees at a media briefing today. Simple steps such as wearing the right shoes, having your ID ready, [...]
All posts for the month November, 2009
DHS, CDC, TSA Promote Travel Tips for a Safe, Secure and Healthy Holiday Travel Season
Posted by webmaster on November 19, 2009
http://www.aci-na.org/blog/2009/11/19/dhs-cdc-tsa-promote-travel-tips-for-safety-security-and-health-during-holiday-travel-season/
Despite some good news, economy remains a challenge for U.S. airport operations
By Debby McElroy Most people don’t think of an airport as a business, but that is exactly what it is. It is a business that depends on passengers choosing to travel through that facility and airlines selecting that community to connect to their network. And it’s about controlling costs and increasing revenues. Roger Yu’s article [...]
Posted by webmaster on November 16, 2009
http://www.aci-na.org/blog/2009/11/16/despite-some-good-news-economy-remains-a-challenge-for-u-s-airport-operations/
Wi Fi at Airports: To Be Free (Or Not to Be Free)
Making Wi Fi available free at airports is not a “one size fits all” proposition, panelists said Wednesday at the ACI-NA Airport Concessions Conference. Factors to consider when deciding on the Wi Fi model of paid v. free: • Is free Wi Fi a passenger amenity? Yes, but how do you fund it? • Are [...]
Posted by webmaster on November 11, 2009
http://www.aci-na.org/blog/2009/11/11/wi-fi-at-airports-to-be-free-or-not-to-be-free/
NASCAR and Airports: The Parallels
The business of NASCAR and the business of airports are united by a single purpose of providing the best customer experience for its stakeholders, Max Siegel of NASCAR told attendees at the ACI-NA Concessions Conference in Indianapolis. Clearly defined goals of customer service and operational efficiency are two factors that unite NASCAR and airports. NASCAR [...]
Posted by webmaster on November 11, 2009
http://www.aci-na.org/blog/2009/11/11/nascar-and-airports-the-parallels/
Tips to successful concessions
Michael Levy of the Hudson Group says now is not the time to be skittish in your business: “Be bullish in the right ways.” At the ACI-NA Concessions Conference, Levy said store environment, product quality and customer service are three factors to focus on in 2010. “Great looking stores” should have open space, an efficient [...]
Posted by webmaster on November 11, 2009
http://www.aci-na.org/blog/2009/11/11/tips-to-successful-concessions/